Resident Services Technician
PRIMARY PURPOSE OF POSITION:
This position will be responsible for providing and monitoring program services in the area of economic development, self-sufficiency, homeownership, drug prevention and family services. The incumbent performs skilled work in interviewing, assessing and establishing appropriate programs for clients, and is responsible for ongoing follow-up and case management activities.
• Receives direct supervision from the Supervisor or Program Manager.
• May receive lead direction and or functional guidance from higher level staff
• May exercise technical and functional lead direction over temporary employees and training program participants.
Up to the top 50 most qualified candidates may be invited to the written examination. Up to the top 16 scores from the written examination may be invited to the oral examination. Candidates must successfully pass both the written and oral examination in order to be placed on the eligible list for this classification.
Essential Areas of Responsibility
- Interviews, screens and counsels program participants and refers residents to services such as: education, employment, job training, health services, credit counseling, child care and transportation, then follows up to ensure follow through.
- Prepares various reports and correspondence; maintains accurate case management notes; maintains caseload to meet the outcome requirements of all funding sources; maintains files regarding self sufficiency activities and services.
- Creates and implements outreach activities to meet agency and departmental goals and objectives.
- Establishes positive working relationships with representatives of community organizations, other governmental agencies and associations, Housing Authority management and staff, residents and the public.
- Responds to written and telephone requests and inquiries fro the general public concerning programs. Prepares necessary correspondence.
- Researches, updates, and maintains data on participants, demographics, progress, needs and services; determines program effectiveness
- Assists in all aspects of the administration of the agency's public housing Resident Services programs which includes: designing and revising FSS Action Plan, monitoring participant contracts, calculating escrow credits, completing the FSS addendum to the HUD 50058 and adapting the program as needed to meet resident progress and needs.
- Perform all duties related to managing a PH caseload which includes: Verifying and documenting information provided by prospective and current tenants for certification, determining income and allowances to accurately calculate appropriate tenant rent and explain methodology to participants, interpreting and enforcing program rules and regulations.
Education & Experience
EXPERIENCE AND EDUCATION GUIDELINES:
Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be:
Experience: Two years of increasingly responsible experience in social, housing or community services, including case management.
Education: Graduation from an accredited high school, or possession of an equivalent certificate or diploma recognized by the State of California (e.g. G.E.D.). An associate or bachelor's degree in social work, human services, counseling or a related field is highly preferred.
Job Duties & Responsibilities
REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS:
- Familiarity with activities and services provided by a business environment that implements services in any of the following fields: human services, counseling or a related field; social services, community services, and case management.
- Modern office methods and equipment including FAX machines, multi-line telephone systems, computers and applicable software;
- proper English usage including spelling, grammar punctuation, editing and vocabulary;
- public and agency desk procedures and methods of providing services and information;
- standard business mathematics, principles and procedures of record keeping.
- Work in dependently with a high degree of self-motivation and initiative and as part of a team, and the ability to work under pressure.
- Effectively interview and gather information, record, and correctly evaluate data. Correctly interpret rules and regulations for residents and the general public.
- Appropriately advise, motivate, and assist program participants.
- Initiate and answer correspondence independently.
- Organize and prioritize work effectively, meet required deadlines, and accommodate change.
- Maintain accurate and systematic records, and client confidentiality.
- Work effectively with people from a variety of social, economic and ethnic backgrounds.
- Maintain a sense of surroundings to assure personal safety.
- Maintain the physical capacity to effectively perform the duties as assigned.
- Learn, interpret, explain and apply Federal, State, and Housing Authority regulations concerning program(s) operations, eligibility and residential property leasing.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Research and develop community resources.
- Write and format routine business correspondence, reports, documents, manuals and presentations.
- Operate a computer using various Windows based applications and related programs, including standard, as well as proprietary software.
Licenses and Certificates: Must possess and maintain a valid California Driver License and a driving record acceptable to the Agency's insurance carrier.
Physical Abilities and Work Environment:
- Position may require prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily office activities.
- Walking over uneven ground while performing site visits. Drive during inclement weather conditions.
- The position also requires frequent grasping, repetitive hand movement and coordination in preparing statistical reports and data using a computer keyboard. Additionally, the position requires near and far vision in reading correspondence, statistical data, and using a computer.
- Acute hearing is required when providing phone and face-to-face service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required.
As a condition of employment with SHRA, this employee will be required to complete a COVID-19 vaccination recommended by the Centers for Disease Control and Prevention and approved by the U.S. Food and Drug Administration (including for emergency use) and provide proof of vaccination to the Human Resources Department prior to employment.
Closing Date/Time: 10/13/2023 5:00 PM Pacific