Pulse Field Services Technician I/II

Our Field Services Technicians are primarily responsible for fiber and equipment installation, and troubleshooting for customer fiber installations. This involves working inside, underneath and around customer's homes and businesses to install wiring, outlets and equipment as needed. This position works with customers to demonstrate equipment, troubleshoot, and explain service features.

The salary range for Technician I is $23.89 - $32.26 per hour with a hiring range of $23.89 - $28.13, depending on qualifications and experience.

The salary range for Technician II is $26.20 - $36.68 per hour with a hiring range of $26.20 - $31.49, depending on qualifications and experience.

Position will close to applicants on: Friday, September 1, 2023 at 4:00 P.M. M.S.T.

Pulse is a trusted local utility committed to connecting the Loveland community. We provide reliable connections our residents need, backed by exceptional customer service and fair rates. Established in 2018, Pulse is an investment in our local economy. We are currently building our Pulse team and looking for talented people to make our vision a reality for all of Loveland. We are looking for innovative, creative and passionate staff members that are excited to be a part of our journey. The Field Services Technician is a key role and integral to the success of our daily operations.

To learn more about our exceptional Loveland community and the benefit of working for the City, please view our video Working at Loveland .

ESSENTIAL JOB FUNCTIONS:

Technician I

• Daily scheduled work tasks to install a variety of services inside customer's premises.
• Electronic work order updates to include issue control and open/close functions.
• Installing to any point on a premise both wireless and hardwired connections.
• Fusion splicing fiber optic drop connections.
• Completing required install inspections and updating digital documentation records in various databases and other internal programs.
• Re-inspecting products after they have been reworked to ensure they conform to the product standards/specifications.
• Working closely with Network Engineers, Electric Utility personnel, Customer service Representatives and residential/business customers and non-customers.
• Incorporating safety into all aspects of the job.
• Contribute to developing installation best practices.
• Maintain knowledge of current installation technical principles and industry standards.
• Maintaining a positive customer experience throughout the installation process.
• Training and teaching customers how to use installed products.

Technician II

• Includes all of the Technician I responsibilities
• Training and teaching customers how to use installed products.
• String or lay new and replacement fiber in overhead and underground applications.
• Perform fiber installation and splicing on both overhead and underground fiber optic systems.
• Install conduit and duct systems for fiber drops.
• Assemble and install fiber cable and associated fiber terminals devices including fiber connectors.
• Excavate, set, backfill, and level fiber hand holes and fiber pedestals.
• Operate a variety of equipment including plows, trenchers, mini bore machines, hydraulic equipment, and hand tools.
• Completing required interim and final inspection documentation and filing inspection history records information in various databases and other internal programs.
• Repair and restore site landscaping and irrigation systems that may have been damaged or disturbed during the installation.
• Install fiber inside the customer's facility including fishing cabling in walls, installing communication receptacles and mounting optical terminal units.
• Respond to investigate and repair damage to fiber infrastructure including conduit systems, fiber cables, fiber hand holes, and fiber pedestals.
• Initiate, execute, and close work orders associated with the specific job to accurately track time and materials associated with a specific job.
• Complete special projects as assigned.

OTHER JOB FUNCTIONS:

• Perform routine maintenance and minor repairs to equipment.
• Maintain knowledge of current installation technical principles and industry standards
• Work from customer drawings, City drawings, vendor drawings or specifications
• Training and teaching customers how to use installed products

SUPERVISORY DUTIES: None

JOB QUALIFICATIONS:
Knowledge, skills and abilities:

• Safe work practices.
• Standard construction materials, tools, and equipment.
• Methods employed in basic excavation work.
• Basic understanding of interior facility construction to efficiently install new network wiring and cabling
• Understand and follow oral and written instructions.
• Establish and maintain effective working relationships with other employees.
• Ability to communicate clearly and collaborate with multiple project stakeholders and interpret their needs

Core Competencies:
Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness

Job specific competencies:
Customer Service, Attention to Detail, Technical Knowledge, Problem Solving, Responsiveness

Education and/or experience:
Technician I:
High School diploma or GED and/or functionally related licenses or certificates. One year of related work experience with cable or telephone company or equivalent combination of education and experience.

Technician II:
High school diploma or GED and or functionally related licenses or certificates with three (3) years work experience working within a Fiber Optic role; or equivalent combination of education and experience.

Licensure and/or certifications:
Technician I or II:
Must possess a valid driver's license.

Material and equipment directly used:
Tamper; electric, hydraulic, and pneumatic hand tools; cable pulling equipment; fork lift; fiber test equipment, fiber power meters, computers, tablets, smartphone, and City vehicles including hauling equipment trailer.

Working conditions and physical requirements:
Frequently sitting for long periods of time during splicing operations on underground fiber system. Frequently standing for long periods of time during splicing operations in a bucket truck. Frequently reaching, twisting, squatting, kneeling when working on underground fiber optic system, including opening vault lids, pushing and pulling fiber optic cables, working in and around telecom rack equipment. Occasional shoveling and climbing ladders.

Occasionally work will be schedule during off hours to minimize the impact on the broadband customers

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor's Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Benefit Eligible Benefits Package Includes:

• Two (2) medical plans, Dental, Vision (for self/ spouse/ children)
• Employee Health & Wellness Center (self/family)
• Paid vacation, holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Personal and Professional Development opportunities
• Discounted recreation passes
• Employee recognition program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

A driving record and criminal history background check will be obtained pre-employment.