Facility Services Representative

City of Austin, TX
September 2, 2023
Austin, TX
Job Type


Minimum Qualifications
Education and/or Equivalent Experience:

  • Associate's degree, plus one (1) year of public event or other related experience.
  • Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.
  • Experience may substitute for the education up to the maximum of two (2) years.

Licenses or Certifications:

  • Appropriate level of driver's license as specified for the individuals job.

Notes to Applicants

The Facility Services Representative will focus on the monitoring and managing of the Austin Public Library's parking garage and exit pay system. The position will greet and assist customers entering and exiting the garage. Monitor the garage for safety concerns, and assist vendors with building entry and exit. This position requires extensive standing/walking. The individual must be able to work in all weather conditions in a covered open garage. This position will require shift adjustments for early morning arrivals, evenings, weekends, and some holiday coverage. May be required to travel to other library locations to monitor traffic.


  • A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
  • Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
  • All new employees are required to attend City of Austin and Austin Public Library training as scheduled, and should arrange their outside schedules to accommodate such training.
  • The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
  • Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.


  • Experience may substitute for the education up to the maximum of two (2) years.


If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Position requires on-call or call-back responsibilities.


Shift may change according to departmental needs. Work hours may include after hours, holidays, and weekend work.


This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.


Overtime may be required with or without notice.

Shift work includes shift differential incentives for evening and night shifts and weekends.


Veteran candidates will be required to provide a copy of their DD214 at the time of interview.


Employees in Good Standing who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase, at which time the Good Standing status will be re-verified.


Must have the ability to read, write, and fluently speak in English.


Pay Range
$20.00 - $22.00 per hour

Sunday - Saturday; 6:30 a.m. - 12:00 a.m.

  • Shift Work, the schedule will vary based on business needs.
  • Early morning, late evening, and holidays may be required.
  • Parking garage may have up to 18 hours of parking garage coverage.

Job Close Date 09/14/2023
Type of Posting External
Department Austin Public Library
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Professional
Location Austin Central Library, 710 W. Cesar Chavez St, 78701
Preferred Qualifications

  • Previous experience working in a paid parking garage system.
  • Proven customer service experience.
  • Ability to work in all weather conditions.
  • Previous experience working with parking systems and machinery.
  • Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Assists clients with move-in and move-out activities. Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc. Monitors facility entry and exit points. Performs facility lock-down when necessary. Perform security and safety services. Monitors and performs security and fire systems. Coordinates emergency response including evacuation process. Answers visitor/client questions and provide assistance. Observes and enforces department/facility safety and operational policies and procedures

Responsibilities - Supervisor and/or Leadership Exercised:

  • Acts as point of contact for department/facility in absence of Facility Services Representative.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of facility and event coordination.
  • Knowledge of principles and processes for providing customer and personal services.
  • Knowledge of Federal, State and local laws.
  • Knowledge of city practice, policy and procedures.
  • Knowledge of safety practices and procedures.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computer and related software.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with other city employees and the public

Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires an Associate's degree, plus one (1) year of public event or other related experience. Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years. Experience may substitute for the education up to the maximum of two (2) years. Do you meet these minimum qualifications?

  • Yes
  • No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

  • I acknowledge and understand this position requires a Criminal Background Investigation.

* How many years of experience do you have monitoring/ managing a parking garage and exit pay systems?

  • 1-2 years
  • 2-4 years
  • 4-6 years or more
  • 6 years or more

* This job requires standing for long periods and walking throughout the parking garage ramps (which have a varied grade to survey space availability). Are you able to perform these functions with or without an accommodation?

  • Yes
  • No

* How many years of direct customer service experience do you have?

  • Less than 1 year
  • More than 1 and less than 2 years
  • More than 2 and less than 4 years
  • More than 4 years less than 5 years
  • 5 or more years
  • None

* Describe your experience working with parking systems and machinery.
(Open Ended Question)
* Describe your experience working in all weather conditions in a covered open garage.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

  • Yes
  • No

* My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application.

  • Yes
  • No

Optional & Required Documents
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