Facility Communications Specialist

Department of Human Services - Direct Care and Treatment
August 30, 2023
Anoka, MN
Job Type


When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Facility Communications Specialist
Job Class: Security/Communication Systems Monitor
Agency: Human Services Dept

  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 08/29/2023
  • Closing Date: 09/07/2023
  • Hiring Agency/Seniority Unit: Human Services Dept / DHS Anoka Metro Trt Ctr AFSCME
  • Division/Unit: Adult Mental Health / Communication Control Center
  • Work Shift/Work Hours: Rotating shift; 3:00pm - 11:00pm & 7:00am - 3:00pm
  • Days of Work: Varies
  • Travel Required: No
  • Salary Range: $18.73 - $24.60 / hourly; $39,108 - $51,364 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 203 - Service/AFSCME
  • Work Area: AMRTC
  • FLSA Status: Nonexempt
  • Telework Eligible: No
  • Designated in Connect 700 Program for Applicants with Disabilities : Yes

Make a difference in the lives of Minnesotans.

The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Job Summary

*This posting will be used to fill two positions; one rotating shift and the other day shift. If you already applied to this posting, you will not need to apply again.*

Facility Communications Specialists play a key role in maintaining the safety and security of AMRTC. These team members are responsible for controlling access into and out of the facility and treatment areas, plus monitoring and coordinating the response to emergency alarms, which includes serving as Master Control for the Incident Command System. They provide central communication services inside the facility, along with reception and information services for visitors, volunteers, and other stakeholders. These positions also provide additional clerical support for the hospital administration and nursing departments.

The Facility Communications Specialists must have sound decision-making skills and good judgment, plus the ability to cope with a variety of high stress situations and multiple work environment distractions. These positions require excellent written and oral communication skills, including English language proficiency, to communicate effectively with co-workers, customers, and the general public, as well as understand information when responding to emergency calls.

Anoka Metro Regional Treatment Center (AMRTC) is a secure inpatient psychiatric hospital serving adults with mental illness in a large, campus-based setting. The population also includes individuals civilly committed for specialized care, such as competency for criminal court (Rule 20), emergency 48-hour bed holds, and co-occurring mental illness/chemical dependency. Located just 15 minutes north of the Twin Cities metro, this modern facility offers compassionate, person-centered care in a pleasant environment appreciated by patients and employees alike.


Minimum Qualifications

  • One (1) year of experience in a busy call center, dispatch, or customer service position.
  • Possess a high school diploma or GED.
  • Knowledge of basic medical terminology.
  • Customer service skills sufficient to provide courteous, professional assistance in person, in writing and on the phone.
  • Basic computer skills sufficient to use e-mail, maintain electronic records and complete reports.

Preferred Qualifications

  • Experience as a call center representative or dispatcher for a public safety/emergency response, public utilities or transportation agency.
  • Understanding of nursing functions and hospital system.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .

If you have questions about the position, contact Derek Klinkner at derek.m.klinkner@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to April Blakesley at april.blakesley@state.mn.us .

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

  • 95% of employees understand how their work helps achieve their agency's mission
  • 91% of employees feel trusted to do their jobs
  • 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
  • 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

  • Public pension plan
  • Training and professional development
  • Paid vacation and sick leave
  • 12 paid holidays each year
  • Paid parental leave
  • Low-cost medical and dental coverage
  • Prescription drug coverage
  • Vision coverage
  • Wellness programs and resources
  • Employer paid life insurance
  • Short-term and long-term disability
  • Health care spending and savings accounts
  • Dependent care spending account
  • Tax-deferred compensation
  • Employee Assistance Program (EAP)
  • Tuition reimbursement
  • Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.


Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.

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