Elections Services Technician

The Position
Why join the Contra Costa County, Clerk-Recorder's Office?

The Contra Costa Clerk-Recorder-Elections Department is an elective office with three divisions: Clerk-Recorder, Elections, and Central Administration. The Department's office is located in Martinez, the county seat of Contra Costa. Contra Costa is one of the state and nation's most populous counties, with more than 700,000 current registered voters and over 1.1 million residents. Located in the East Bay region of the San Francisco Bay Area, Contra Costa County offers a great salary and benefits package as well as a collaborative and fast-paced work environment.

Elections Services Technicians support activities associated with the preparation for, and the conduct of elections. Technicians may provide lead direction to Elections Temporary Assignment staff within their work units. If you have previous experience in the planning, preparation, and processing of elections, you are highly encouraged to apply.

The department is recruiting to fill four (4) Elections Services Technician positions that may work in the following work units: Voter Services, Candidate Services, In-Person Voting, and Voting Systems.

We are looking for someone who is:

• A collaborator. You will need to seek input and feedback from teammates and work with other units on cross-functional projects to create high-quality work products.
• A planner and organizer. You will need to create project plans and calendars and ensure that work is completed according to plans.
• Committed to continuous improvement. You will contribute to advancing the work of your assigned unit, the division, and the elections team by reviewing processes and identifying opportunities to improve.
• A problem solver. You will need to identify issues and offer solutions to resolve them promptly.
• Committed to public service. You will demonstrate your commitment through performing services in the public interest.
• Adaptable. You will need to balance multiple assignments and respond to changing priorities to ensure projects are completed on time.
• Interested in elections administration. You will need to demonstrate your understanding of the election process and timelines.

As an Elections Services Technician with the Voter Services unit, you will:

• Oversee and conduct daily processing of voter information in database systems.
• Lead and coordinate vote-by-mail functions including processing voter requests for ballots, signature verification, and extraction of returned ballots.
• Supervise, review, and process examinations of petitions and conduct signature verification of petitions.
• Oversee the review of voter eligibility and assist in processing provisional ballots.
• Coordinate and provide phone, in-person, and email customer services.

As an Elections Services Technician with the Candidate Services unit, you will:

• Process candidate and measure filings.
• Perform campaign finance reporting tasks in a database system.
• Assist in the development of the County Voter Information Guide, including formatting text in InDesign, coordinating translations of text, and proofreading materials.
• Provide phone, in-person, and email customer services.

As an Elections Services Technician with the In-Person Voting unit, you will:

• Assist in or lead the planning related to the in-person voting, including supplies, staffing, and procedures.
• Assist in and or lead recruitment, assignments, and management of poll workers and other stipend election volunteers.
• Train poll workers and or other stipend volunteers on the procedures of their assigned job and answer their questions.
• Assist in planning and organizing training classes, materials, and resources to ensure a structured and coherent learning experience.
• Oversee and communicate with poll workers and volunteers via phone, email, and in person including drafting communications and replying to questions.
• Maintain poll worker and volunteer records in an online database.
• Assist in processing election volunteer payroll.
• Assist in all canvass activities.

As an Elections Services Technician with the Voting Systems unit, you will:

• Assist in or lead voting equipment upgrades, maintenance, and testing activities.
• Assist in ballot layout, design, and proofing processes.
• Assist in the tabulation and adjudication of voted ballots.
• Maintain, update, and organize election information in ballot layout databases.

What you will typically be responsible for in all roles:

• Developing and implementing processes and procedures due to legislation or election code changes, system changes, procedures, or process improvements.
• Completing complex and technical functions of the assigned work unit.
• Leading and guiding Elections Temporary Assignment staff.
• Assisting in executing the responsibilities of their assigned work unit.
• Assisting in all canvass activities post-election.

A few reasons you might love this job:

• You will contribute to your community through public service.
• You will have the opportunity to work in a collaborative team environment.
• You will have a chance to be a part of democracy in action.
• You will be part of a highly respected elections team.

A few challenges you might face in this job:

• Legislation and regulations regularly change therefore processes and procedures need to be regularly updated.
• During peak election times, the number of seasonal staff members requiring direction, training, and feedback increases significantly.
• Teamwork expectations require supporting the work of other election functions.
• Some schedule flexibility is required during peak election times.

Competencies Required:

• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Driving Results: Demonstrating concern for achieving or surpassing results against an internal standard of excellence
• Teamwork: Collaborating with others to achieve shared goals
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Customer Focus: Attending to the needs and expectations of customers
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Using Technology: Working with electronic hardware and software applications
• Professional & Technical Expertise: Applying technical subject matter to the job
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Informing: Proactively obtaining and sharing information
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business

To read the complete job description, please click here .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications
License Required:
Candidates must possess a valid California Motor Vehicle Operator's License. Out of State Valid Motor Vehicle Operator's License will be accepted during the application process.

Education:
Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Experience:
Three (3) months of full-time, or its equivalent, experience in a public elections office performing activities to prepare for and conduct state and/or local elections OR Two (2) years of full-time, or its equivalent, clerical or office support experience.

Desirable Qualifications:

• Fluency in Spanish or Chinese (traditional Mandarin and or Cantonese).
• Experience in leading and training teams.
• CalPEAC and/or CERA certification.

Selection Process
Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Multiple-Choice Test: Candidates who clearly demonstrate that they possess the minimum qualifications will be invited to participate in an online test. You will need access to a computer with a reliable internet connection to participate in the assessment. The assessment will measure candidates' competencies that may include but are not limited to: Attention to Detail, Adaptability, Critical Thinking, and Teamwork. (Weighted 100%)
Tentative Dates

Online Written Exam: Week of December 13th

Departmental Interviews: Week of December 26th

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 11/30/2023 11:59 PM Pacific